Consumer Protection and Consumer Purchases

Who's Hacking and Tapping Your Phone? Has Your Phone Data Been Leaked?

Find out how phone hacking and tapping works and how to protect your privacy.
Updated by Brian Farkas, Attorney
Updated: May 27th, 2020

In today's digital age, smartphones have become a necessary appendage for many Americans. Smartphones are far more than phones. They hold our email, our lists of friends and family, our financial and banking information, and countless other bits of data about our location, interests, schedules, and habits.

No wonder many people are concerned about the possibility of hacking. To what extent is your mobile data secure?

Are You at Risk of Phone Hacking?

If you are not a movie star, sports hero, politician, or the victim of a high-profile crime or national disaster, you don't have anything to worry about, right? Who could possibly want to hack into your voicemail messages or listen to your telephone conversations?

You might be surprised. Think about what you say over the phone or store in voicemails, in case:

  • Identity thieves and other criminals are listening in, hoping to get your credit card, bank account, and Social Security numbers.
  • An ex-spouse, or soon-to-be ex, is looking for information to use as leverage against you in a divorce or child custody battle.
  • Coworkers or business competitors are looking to obtain your trade secrets or steal your idea for a new product or service.

Once you think about it, you'll realize there may be a sizable list of people or entities who would want access to the information transmitted via your phone.

How Phone Hacks and Taps Work

Without getting too technical, knowing some basics about how hacks and taps happen can help you prevent such snooping from happening to you.

Hacking Into Phones

This is primarily a problem for mobile or cell phones. Like email hacking, someone can obtain information stored on your cell phone, such as your voicemail records, without your permission. This can be done by:

  • accessing your account using your password, which you may have shared with the hacker
  • pretexting or spoofing, where the hacker calls your wireless provider, pretends to be you, and then changes your password or accesses your voicemail and other account features, or
  • installing software or spyware, malware, or a virus on your phone.

Tapping Phones and Listening Into Calls

If you still have a traditional phone with telephone wires in your home or office (a landline), a phone tap is still the same thing you remember from TV and movies. It is a mechanism someone can see and touch, connected directly to your telephone line and splitting the line into two.

Mobile phones may also be tapped. The most common way is to install software or spyware on your phone. Someone near you, perhaps many yards away, could use software on a computer or a smartphone to listen to your cell phone conversations.

VoIP (voice over Internet protocol) technology poses special problems for those worried about tapping. Anyone near your home or office may use software on a computer or a smartphone, or even the type of scanner used to monitor police and fire communications, to listen to your phone calls.

How to Prevent Phone Hacking and Tapping

No matter what type of phone you use, there are steps you can take to prevent hacks and taps:

  • Create a password to use on your phone. This is easy on most smartphones, and will usually stop someone who steals your device from easily accessing your data.
  • Change your phone and email passwords frequently, at least once every two months.
  • Do not share your phone or voicemail password with anyone, under any circumstances.
  • Change the factory preset password for voicemail, and use a strong password that is not easy to guess (do not simply use your birthday, for instance).
  • Have a professional examine your phone or telephone lines for security breaches.
  • Be careful when allowing someone to "sync" their phone with your phone. Is the person trustworthy?
  • Use encryption software to make VoIP calls secure.
  • Choose apps for a mobile phone wisely. Hackers can add a virus or malware when downloading the app, giving the hackers access to your phone. Check the reviews of apps before you download them, and generally download your apps from the AppStore, rather than the open Web.

Contact your local police department, telephone service provider, and if applicable, your bank once you have reason to believe your phone has been tapped or hacked. Having said that, do not become paranoid. The odds are slim that someone is hacking or tapping your phone. But by taking a few safety precautions, you can help to ensure that your privacy is protected.

What to Do If You Suspect Your Phone Has Been Hacked or Tapped

If you have any reason to believe your phone has been hacked or tapped--for example, information you thought you'd kept under wraps has been getting out, you regularly hear static and whines while speaking on the phone, or your phone shows signs of being under someone else's control, installing apps or shutting off without action by you--you'll need to do some detective work.

First, look at your monthly bill or records to see how often your voicemail number was called. Also make sure the data usage makes sense for your activities; if it unusually high, that might be a red flag. Another red flag is if your battery loses its charge quickly (and isn't more than a year old); the wiretapping software might be running in the background.

Next, check with your wireless provider for information on when your voicemail account and other features were accessed. You could also have a professional examine your phone or telephone lines for security breaches.

Questions for Your Attorney

  • Can I install spyware or software on my child's cell phone? What about my spouse's?
  • Can my work email and/or cell phone be accessed by my employer?
  • Are wireless providers legally responsible for voicemail and other cell phone security breaches?
  • I think my phone has been tapped, but the police won't take a report or investigate my complaint. What can I do now?

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