Answered on Apr 29th, 2015 at 3:11 PM
I can only assume you are not represented. Calling the receptionist is not going to speed it up, and will not help. A decision will be made on your "on the record" request at some point. Each office handles this differently around the country. Sometimes you receive a letter, but if anything is going to slip through the cracks - it would be that letter saying "you're on the record" request is denied.
So back to your question - yes, no doubt in the policy manuals somewhere - they are required to respond. When and if they will is anybody's guess.
You don't lose your place "in line" if they don't approve the on the record request. There are some things you can control - and this isn't one of them.
My hope is that your answer on this question arrives in the mail as a fully favorable decision.
No attorney-client relationship has been established because of the information provided. Seek local counsel to address your particular facts. MJHJ