How can we clear our credit history and hold that car leasing agency liable for their actions?

Asked on Oct 05th, 2018 on Consumer Law - New York
More details to this question:
We just went through a horrible experience with a car leasing agency. We returned our old car to them and got a new car. They assured us that the old car was returned successfully, but now we are getting a phone calls from the collection agency claiming that the car hasn't been returned.
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