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Heard & Smith, L.L.P.

LinkedIn Heard & Smith, L.L.P. 4.6 reviews - Read Reviews or Write a Review
Heard & Smith, L.L.P. is a Law Firm in San Antonio, Texas
Client Rating 4.6 / 5.0
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Peer Rating 5.0 / 5.0
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Areas of Law

  • Social Security Disability and Supplemental Security Income
  • VA Disability Benefits
  • Guardianship.
  • Probate / Estate Planning
  • Inheritance

Contact Information

Firm Address

Heard & Smith, L.L.P.
3737 Broadway Suite 310,
San Antonio
U.S.A.

Email

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Overall Client Rating

in Social Security, Labor and Employment and Administrative Law
4.6 out of 5.0

Communication Ability
4.5
Responsiveness
4.6
Quality of Service
4.5
Value for Money
4.6

  • Data based on 55 reviews
  • Recommended by 48 Clients
  • Last reviewed on 05/06/13
Posted by a Consumer on 10/28/12
Recommended
5.0 out of 5.0
Working with Heard & Smith for approval of my Social Security Disability claim was surprisingly easy and did not take as long as I was concerned it might take. They were always available for questions and for processing documents that were necessary for approval of my claim.
Posted by a Consumer on 10/13/12
Recommended
4.3 out of 5.0
They have been quite responsive so far (have only been with them a month).
Posted by a Consumer on 09/22/12
1.3 out of 5.0
The office never returns client phone calls until the time in which an attorney is specifically handling your case to go to court. I have had several complaints on several employees and was sent to the supervisors lines, more than one supervisor. None of the supervisors ever returned my calls, I had to call more than at least 5 times for one issue. When requesting to speak to someone to assist me, i was told on several occasions, sorry. This law firm is horrible!!!!!!
Posted by a Consumer on 06/19/12
2.8 out of 5.0
Initially I felt they provided great service. Then as I needed help filling out forms I felt they dropped the ball responding too late to help me.
Posted by a Consumer on 05/27/12
Recommended
3.0 out of 5.0
At first they were pretty good at letting us know what was going on , then they slowed down for some reason.
Posted by a Consumer on 03/26/12
Recommended
5.0 out of 5.0
They are an excellent law firm. It didn't matter who you spoke with there, everyone was very helpful and resourceful.
Posted by a Consumer on 03/15/12
1.0 out of 5.0
My wife and I were very disappointed with this law firm. We expected them to work hard on our behalf, so that we may obtain disability. We felt as if we were left in the lurch.
Posted by a Consumer on 03/12/12
Recommended
5.0 out of 5.0
Quick to respond, great customer service.
Posted by a Consumer on 02/28/12
Recommended
4.8 out of 5.0
Excellent communication. Reasonable fees.
Posted by a Consumer on 09/28/11
Recommended
4.3 out of 5.0
I am in the process of using their services. So far they have been very responsive
Posted by a Consumer on 09/19/11
Recommended
3.5 out of 5.0
They don't seem to get in a hurry. They lack a certain sense of urgency.
Posted by a Consumer on 09/03/11
Recommended
5.0 out of 5.0
I am very pleased with their handling of my case.
Posted by a Consumer on 08/23/11
Recommended
3.5 out of 5.0
they took my case but the process takes so long
Posted by a Consumer on 08/19/11
Recommended
4.3 out of 5.0
Customer service in general is good but some reps were slow and seemed lost or confused.
Posted by a Consumer on 07/20/11
2.5 out of 5.0
I had to do all the footwork for this firm and I was the client.
Posted by a Consumer on 07/13/11
Recommended
5.0 out of 5.0
Friendly, helpful, encouraging and excellent reputation! Very knowledgable!
Posted by a Consumer on 07/12/11
Recommended
4.5 out of 5.0
I was recommended to them by a friend I met while going through workman's comp case. The company stood up to her compliments. All questions answered in a timely manner, all calls returned same. Clarification of facts and details in a manner that I could understand.
Posted by a Consumer on 07/08/11
Recommended
4.3 out of 5.0
The client services section have always been prompt and courteous when I have to call them with updated material. They also are very quick to return calls. You always speak with a live person (very important to me). The process of paperwork has been made so easy. They e-mailed me forms with things they would need for interview, this allowed me to have all items needed without any delays. This made it a stress free interview.
Posted by a Consumer on 06/05/11
Recommended
5.0 out of 5.0
They are wonderful people and have been seeing us through this trial tremendously very reliable.
Posted by a Consumer on 06/01/11
Recommended
5.0 out of 5.0
The people were so nice.They treated my like a person and not just a client. Everyone was great.
Posted by a Consumer on 05/22/11
Recommended
5.0 out of 5.0
I have found them to be quick but thorough.
Posted by a Consumer on 02/19/11
Recommended
3.8 out of 5.0
Currently still working with this firm.
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