Heard & Smith, L.L.P.

Law Firm in San Antonio, TX

Practice Area: Social Security Disability and Supplemental Security Income, VA Disability Benefits, Probate / Estate Planning 2 more areas of practice + 2 more

Attorney Awards
AV Preeminent
Attorney Awards
AV Preeminent

Client Reviews

  • 4.5/5.0 68 reviews
  • 69% client recommended 47 recommendations
  • Communication

    4.5/5.0
  • Responsiveness

    4.5/5.0
  • Quality of Service

    4.5/5.0
  • Value for Money

    4.5/5.0
  • Mr. Mark Stanton Smith Read 1 review

    5.0/5.0 by a Private Individual on 07/09/11

    • Communication

      5.0/5.0
    • Responsiveness

      5.0/5.0
    • Quality of Service

      5.0/5.0
    • Value for Money

      5.0/5.0

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  • Mr. John Robert Heard Read all 10 reviews

    4.8/5.0 by a Private Individual on 10/14/11

    • Communication

      5.0/5.0
    • Responsiveness

      5.0/5.0
    • Quality of Service

      4.0/5.0
    • Value for Money

      5.0/5.0

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  • Heard & Smith, L.L.P.

    5.0/5.0 by a Private Individual on 04/27/16

    I was directed to them from an online form I had filled out.Contacted them and set up appeals process.Didnt do any research before I agreed. Started to see all the negati... Read more

    I was directed to them from an online form I had filled out.Contacted them and set up appeals process.Didnt do any research before I agreed. Started to see all the negative reviews later on down the road and was wandering did I make a mistake?Guess what absolutely not!!!Won benifits and I highly recommend this firm.***** 4/16

    • Communication

      5.0/5.0
    • Responsiveness

      5.0/5.0
    • Quality of Service

      5.0/5.0
    • Value for Money

      5.0/5.0

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  • Heard & Smith, L.L.P.

    5.0/5.0 by a Private Individual on 09/25/15

    I am still a client with Smith & Heard L.L.P but thus far their customer service is outstanding. The timely response with no long waiting periods is what makes a customer... Read more

    I am still a client with Smith & Heard L.L.P but thus far their customer service is outstanding. The timely response with no long waiting periods is what makes a customer feel at home.The knowledge shared at the touch of a button keeps you in tune with your case information. Once you register online all the information within your file is updated the moment developments unfold. The best parts of Smith and Heard is they listen to their client,assess before responding. They are great Landers B

    • Communication

      5.0/5.0
    • Responsiveness

      5.0/5.0
    • Quality of Service

      5.0/5.0
    • Value for Money

      5.0/5.0

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  • Heard & Smith, L.L.P.

    1.0/5.0 by a Private Individual on 06/09/15

    Poor communication, waited till the last minute on everything, would not respond to complaints/questions. As the client, patient I felt completely in the dark. Did not ha... Read more

    Poor communication, waited till the last minute on everything, would not respond to complaints/questions. As the client, patient I felt completely in the dark. Did not have complete files at court, costing me in more ways than one. Waited till after due dates (appeal date) to get my paperwork. Took 9 months after the court date to get my settlement and papers.I as a patient, client was repeatedly put out to get my own files and to them. To say they are a poor company is a grievous understatement

    • Communication

      1.0/5.0
    • Responsiveness

      1.0/5.0
    • Quality of Service

      1.0/5.0
    • Value for Money

      1.0/5.0

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  • Heard & Smith, L.L.P.

    1.0/5.0 by a Private Individual on 04/23/14

    This Firm is here solely for the money. What a let down! I was approved only due to me calling SSA and working with them. Its like I am dealing with a bunch of interns wh... Read more

    This Firm is here solely for the money. What a let down! I was approved only due to me calling SSA and working with them. Its like I am dealing with a bunch of interns who don't know or care about anything expect Friday & Paydays!!! All this firm did was file this case and couldn't even do that right, for some reason whom ever did the filing checked something wrong my First Disability had been reduced by more than half as SSA thinks I am getting workers compensation. Stay away from this MILL$$

    • Communication

      1.0/5.0
    • Responsiveness

      1.0/5.0
    • Quality of Service

      1.0/5.0
    • Value for Money

      1.0/5.0

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  • Heard & Smith, L.L.P.

    1.0/5.0 by a Private Individual on 12/05/13

    These guys sucked. They couldn't even get the medical records to the hearing on time. The judge was kind enough to hear the case again 8 months later. I guess this is hea... Read more

    These guys sucked. They couldn't even get the medical records to the hearing on time. The judge was kind enough to hear the case again 8 months later. I guess this is heard and smiths answer to a dire needs letter.again these guys sucked if you choose them well I guess good luck. They really suck

    • Communication

      1.0/5.0
    • Responsiveness

      1.0/5.0
    • Quality of Service

      1.0/5.0
    • Value for Money

      1.0/5.0

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  • Heard & Smith, L.L.P.

    3.3/5.0 by a Private Individual on 10/17/13

    There is an extreme lack of communication. I receive an occasional email or form letter Read more

    There is an extreme lack of communication. I receive an occasional email or form letter

    • Communication

      3.0/5.0
    • Responsiveness

      3.0/5.0
    • Quality of Service

      3.0/5.0
    • Value for Money

      4.0/5.0

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  • Heard & Smith, L.L.P.

    3.3/5.0 by a Private Individual on 10/15/13

    I can't give them a poor rating, because they really didn't do much. However, when I decided to switch to a lawyer closer to home, I asked them for a letter stating they... Read more

    I can't give them a poor rating, because they really didn't do much. However, when I decided to switch to a lawyer closer to home, I asked them for a letter stating they were no longer representing me. Seven days after I asked for the letter, someone from Heard & Smith called to try to convince me to stay. They had not even started my letter. I felt they were negligent.

    • Communication

      3.0/5.0
    • Responsiveness

      2.0/5.0
    • Quality of Service

      3.0/5.0
    • Value for Money

      5.0/5.0

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  • Heard & Smith, L.L.P.

    3.3/5.0 by a Private Individual on 10/10/13

    I feel that they lack concern for their clients. I only talked to an attorney once before my hearing. They had been employed by me for 7 months. Read more

    I feel that they lack concern for their clients. I only talked to an attorney once before my hearing. They had been employed by me for 7 months.

    • Communication

      3.0/5.0
    • Responsiveness

      4.0/5.0
    • Quality of Service

      3.0/5.0
    • Value for Money

      3.0/5.0

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See All 68 Reviews See All » Write a Review

Peer Reviews

  • 4.9/5.0 2 reviews
  • Legal Knowledge

    4.9/5.0
  • Analytical Capability

    4.9/5.0
  • Judgment

    4.9/5.0
  • Communication

    4.9/5.0
  • Legal Experience

    4.9/5.0

*Individual reviews provided before 2009 are not displayed

Attorneys at This Firm

Firm Details

Firm Size
12

Areas of Law

  • Social Security Disability and Supplemental Security Income
  • VA Disability Benefits
  • Probate / Estate Planning
  • Inheritance
  • Guardianship