Site Help

General Help

Martindale-Hubbell has provided a variety of features in lawyers.com that will educate you on various legal matters. Whether you are just curious about the law or you need to hire a lawyer immediately, you can be confident that lawyers.com will inform you about the legal resources that are available. Navigation throughout the site is available at the top of each page. Each button represents a main section of the lawyers.com site. Once in a specific section, using the site navigation buttons will toggle between areas within that section. There are four main sections of lawyers.com: Find A Lawyer, Understand Your Legal Issue, Ask A Lawyer: Answers to Legal Questions. Here are general descriptions of the main site sections and their sub-sections:


Find a Lawyer

Use this section to search our comprehensive database of over 1 million attorneys and law firms. Here, you can use our simple search, Browse for a Lawyer by Geography or Browse for a Lawyer by Area of Law


Understand Your Legal Issue

The Understand Your Legal Issue area of Lawyers.com brings together valuable content about legal issues and is organized by area of law, life event and by location. Information included in this section includes articles, checklists, a comprehensive legal dictionary and access to legal issues currently in the news.


Ask A Lawyer: Answers to Legal Questions

Meet, interact and network with others on a variety of legal topics in the Answers to Legal Questions section. Here, You have Ask a Lawyer, Legal Forums and Lawyer Blogs, Under Ask a Lawyers attorneys are answering legal questions posed by consumers. In the legal forums you can post, answer and review legal questions posted by consumers. In the Blogs section you can review Blogs written by lawyers about their areas of expertise, post or reply to a question in our message boards, or participate in a live chat hosted by a member of our lawyer panel. This is a great area to get involved and gain advise from lawyers and other people like you.


Do it Yourself Legal Forms

The Do It Yourself Legal Forms section directs you to a third party website (legalzoom) that will allow you to create, edit, store and send important legal documents. You will be able to access hundreds of legal forms

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Find a Lawyer

On the home page you have two ways to conduct a search: You can either use the search box under “Find The Right Lawyer or click on “Find A Lawyer” at the top.


Using the search box you can search by: AREA OF LAW, LAWYER OR LAW FIRM NAME, CITY, STATE and COUNTRY


To search for a specific lawyer or firm by NAME, simply enter the name in the text box and hit " Get Started. To narrow your search results even more enter the Zip Code, State, or City and then hit get started.


To search by area of law, you can type the area or legal issue and a list will pop up with different AOP’s . You can either select from the list or use your legal term and enter the Zip Code, State, or City. Once completed click on “ Get Started” The system displays a list of the lawyers and firms that match your criteria. You may then browse through those listings.

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Search Site

Located in the upper right hand corner (except home page) throughout the site is the Site Search area. Using this search box will search all areas of lawyers.com, including law and law firm listings, articles, tips, Ask A Lawyer archives, blogs, message boards and more. Enter a term, for example "tort," and select SEARCH. Browse the list of matching lawyers, articles, blogs, message board responses, etc.

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Ask A Lawyer

How do I access my Ask a Lawyer account?

Sign In – If you have already registered for an Ask a Lawyer account, you can access it by going to Lawyers.com and clicking on the "Login" link in the top right-hand corner, or by going directly to Ask a Lawyers.com, and signing in with your email address and password.

Navigate – Once you are signed in, regardless of where you are on the site, you can always use the drop-down menu next to your name in the top right-hand corner to ‘Edit My Profile’, ‘Answer Questions’ or ‘Sign Out’.


Why can’t I sign in?

If you have already registered for an Ask a Lawyer account and you are having trouble signing in, please check the following:


URL – Make sure you are using the correct URL to access your Ask a Lawyer account login page - Ask a Lawyers.com.

Email Address – Make sure you are using the correct attorney email address that is associated with your Lawyers.com℠ profile.

Password – Remember that the password is case sensitive, so make sure you don’t have ‘Caps Lock’ on by mistake. If you have forgotten your password, you can reset it by clicking on the ‘Forgot Password’ link. A dialog box will open where you can enter the email address that is associated with your Lawyers.com profile and click on the ‘Send Password’ button. A temporary password will be sent to you via email. After you sign in with the temporary password, you can change your password. (Passwords can be changed any time by clicking on the ‘Change Password’ link when signed in to your account.)


If you are still having trouble, try clearing your browser’s cache/cookies before attempting to sign in. The method varies from browser to browser, so consult the help menu on the specific browser you are using (Chrome®, Firefox®, Safari®, Internet Explorer®, etc.).


How do I sign up to participate in answering questions?

Attorneys who are active subscribers to Martindale-Hubbell® having a Lawyers.com℠ profile can access this complimentary service. (Not a subscriber? Contact us at 800-526-4902 or visit Martindale to learn how to grow your practice by joining the largest legal marketing network.)


Martindale-Hubbell subscribers who are first time ‘Ask a Lawyer’ users can sign up by following these simple steps:

  • Visit Ask Login and click on the ‘Sign Up’ link next to ‘Don’t have an account?’
  • Enter the email address that is associated with your Lawyers.com profile.
  • Check the box labeled ‘I’m not a robot’ and click on the ‘Register’ button.
  • Answer the verification question to confirm you are not a robot.

After successfully completing these steps, you will receive a validation email from Lawyers.com. (Remember to check your bulk or spam folder if you don’t receive it within a few minutes of successful registration.)

  • Open the email and click on the link associated with your Lawyers.com profile. (If you have more than one profile associated with this email address, choose the one that you want to use when answering questions. This profile will be linked to your digital signature which is displayed with your answers.)
  • After clicking on the link, you will see your profile and you will be prompted to create a password for your account. Enter the password twice for verification purposes. (Password Rules: Must be 6 – 20 characters, is case sensitive, and cannot include symbols or spaces.)

After successfully creating the password, you will see a ‘Registration Completed’ message box prompting you to answer questions or edit your profile.

To access the questions page from this message box, click on the ‘answer questions’ link and it will take you to the ‘Ask a Lawyer Admin Tool.’


How do I set up the questions page?


Legal Topics – When signed in to the admin tool (questions page), click on the link above the questions that says ‘Update Topic List’ to update the legal topics that you want to appear in your list of questions. Check the box next to the legal topics that match your areas of practice. If there are no topics selected, you will not see any questions, so you must select at least one to begin seeing questions. You can select as many topics as you want. This topic list can be changed and updated as often as desired. After checking the boxes for the legal topics you want to see, click on the ‘Update’ button.


Tabs – There are three tabs labeled ‘Unanswered’, ‘Answered by others’ and ‘Answered by me’. Next to these labels is the number of questions that appear in these categories. Click on the ‘Unanswered’ tab to see all questions in your chosen legal topic areas that have not yet been answered by any attorneys. Click on the ‘Answered by others’ tab to see all questions in your chosen legal topic areas that have been answered by other attorneys. You can answer questions from either one of these tabs. Once you have answered questions, they will all appear in your private log under the ‘Answered by me’ tab. From this tab, you can edit your responses or delete them.


Sort by State – Depending on your legal practice, you might want to answer questions being submitted from anywhere in the US or just from your local state. To view only questions submitted in your state, you can choose your state from the drop-down list after clicking on the arrow that appears in the box all the way to the right of the ‘Sort by’ feature. If you leave the default of ‘All States’ in this box, you will see questions from every state. If you wish to sort the states in alphabetical order, choose ‘State A-Z’ from the drop-down list in the first box next to the ‘Sort by’ feature.


Sort by Date/Time – The first box next to the ‘Sort by’ feature defaults to ‘Most Recent.’ This option lists the questions from newest to oldest. If you choose ‘Oldest’ from this drop-down list, it will reverse the order.


Sort by Ready to Speak – The blue telephone icon that appears next to a question under the state in the left column symbolizes that the person who submitted the question has indicated that they wish to receive a follow-up call and they have made their complete contact information available. If you choose ‘Ready to Speak’ from the first drop-down list next to the ‘Sort by’ feature, the questions with the blue telephone icon next to them will appear first in the list. You can see the person’s contact information after you answer the question and it will be saved with the question on your ‘Answered by me’ tab.


Settings – Click on the ‘Settings’ link on the top right-hand menu to open the Settings dialog box where you can set up email notifications, reply feature and tag line/disclaimer. When you have finished completing all of your options in the Settings dialog box, click on the ‘Update’ button to save your settings.


Email Notifications – In the Settings dialog box, next to ‘Send me notifications’ are three selection boxes. Click the box next to ‘Daily’ if you wish to receive daily email notifications of questions that are posted in your chosen topic area(s) and state(s). Click the box next to ‘Weekly’ if you prefer to receive these email notifications once a week. Click the box next to ‘None’ if you do not wish to receive any email notifications. If you do choose to receive notifications, they will be sent to the email address listed at the top of the dialog box which is the sign-in email address associated with your profile.


Reply Feature – In the Settings dialog box, next to ‘Reply to my answers?’ are two selection boxes. Click the box next to ‘On’ to turn on the reply feature. This allows consumers to reply privately to your answer helping you move closer to closing the prospect. Click the box next to ‘Off’ to turn off this feature.


Digital Signature – Your contact information will automatically be displayed with your response to each question. You do not need to adjust any settings to set this up. It will come directly from the Lawyers.com profile that you have claimed. It will include your name, firm name and photo, with links to your Lawyers.com profile and firm website. (Note: If you wish to add/change a photo or make additional changes to your profile information, use the ‘Edit My Profile’ link from the drop-down menu next to your name in the upper right-hand corner when logged in to the site.) It is highly recommended that you add a photo to your profile. Having a photo is your first impression and helps establish your online presence for both consumers and fellow attorneys.


Tag Line/Disclaimer – At the bottom right of the Settings dialog box, there is a text box where you can add text that will be automatically appended to the end of each of your answers so you won’t have to type it out each time you answer a question. Use a tag line to highlight an important aspect of your expertise (example: “Serving all of your family law needs in Bergen County, NJ and surrounding areas”) and/or add a disclaimer. We highly encourage the use of a disclaimer to reinforce the consumer’s understanding that your response does not constitute an attorney-client relationship (example: “This response is intended as general information only and no attorney-client relationship is being formed”).


How do I respond to questions?


Answer – When signed in to the admin tool (questions page), you can respond to questions in the ‘Unanswered’ or the ‘Answered by others’ tabs. Do this by clicking on the ‘Answer’ button that appears in the middle column next to the question you want to answer. It will open a text box where you can type your answer, apply any formatting options and add links to relevant information..


Character Limit – There is a 3,000 character limit in this text box. It is important to be careful not to copy and paste directly from applications such as Word® or Outlook® as these are known to add hidden styling codes that count against the character limitation. To avoid this, copy the text into a plain text editor such as Notepad® first, and then copy into the answer text box. This will strip the hidden characters. .


Links – Hyperlinks can be added by highlighting the text to be hyperlinked, clicking on the chain link icon and filling out the options. When adding hyperlinks, it is a good practice to choose ‘New Window’ in the ‘Target’ drop-down menu so that the user will not be forced to navigate away from your response.


Tags – Above the answer text box is a box labeled ‘Add Tags.’ Tags are useful for categorizing responses so that they are easily searched. The tags are designed to match the legal topics. When you begin typing a tag, the program will automatically search the database to find a matching legal topic which can then be inserted. You can add one or more tags but it is not required.


Publish – When finished typing your response and your tags, click on the ‘Submit’ button to publish the question and answer on the site.


Ignore – While viewing questions in the ‘Unanswered’ or ‘Answered by others’ tabs, you can choose to remove questions from your list view by clicking on the ‘Ignore’ check box that appears next to the question in the middle column. After checking the box, click on the trash can icon which says ‘Remove all questions marked Ignore.’ You will be prompted with a dialog box asking if you are sure. Click the ‘Yes’ box to confirm. This will remove the question(s) from your list view.


What if I need additional help?

If you have additional questions or need more help, contact us.


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Legal Forum and Chat Registration
Registration
Your Profile

Your profile is completely under your control: you can update all or a specific piece of your profile at any time. Profiles include the following required information:


First and Last Name are required; middle initial and suffix, if applicable, are optional. This information is never displayed on the site unless you select the option to use this for your Display Name or if you add it separately in the Display Name field.


Display Name: This name is unique and visible to the general public when you post a message or participate in a chat. Display Names cannot be changed or updated. If a name you wish to select is already in use, consider adding numbers to create a unique name.


Email address: To protect your identity, our programming automatically hides your email address. Email addresses are used along with passwords for sign on. This email address is also the address we'll use for private correspondence from the site, such as resetting a forgotten password.


Password: Along with your user name, your password is required to complete login. Passwords are case- sensitive.


Zip Code: Zip codes are translated into state locations and displayed with profiles allowing participants to know what state laws may be applicable to the situation presented in a message. They also provide Lawyers.com with information regarding which geographic areas have a large (or smaller) Internet usage. This information helps us to prioritize specific areas where we want to provide more helpful legal resources.


Security Question: As a security precaution you will need to select a question from the drop down. This feature will help with resetting your password if unknown for some reason.


Answer: You will need to input the answer to your security question.


Activating Your Account

After successfully completing registration, an activation email will be sent to the email address registered to your account. The email will contain a link to a web page with instructions to complete registration. Upon submission of this information, you will be registered and may proceed to sign in and submit a message or join a chat.


Optional Information
After establishing your account, a variety of options are available for you to set or choose through your account.


Editing Your Profile


  • Complete sign on
  • Select "Edit your Profile" to display your current profile
  • Make the changes you desire on the available tabs
  • Click the "Save" button located at the bottom

Profile Options


Update your account information. If you have a website, blog or an item to read you wish others to know about, feel free to add them; this information will display on the public profile available through account Display Names.

  • Avatars - Use the default avatar or upload one of your choice.
  • Bio - Add or update the biographical information available through your Display Name with submitted messages.
  • If you're an individual, give us a general description of your situation or what brought you to Lawyers.comsm. For example: "Injured worker struggling with comp system for last 3 years." We discourage the inclusion of any personal contact information including addresses and phone numbers.
  • If you're a lawyer or other professional, we suggest providing contact and firm information, including email. If you ever choose to update your biographical information, the change will reflect in all past as well as future postings.

Site Option - Customize your account in a number of areas but specifically with:

  • Threaded or Flat Message View - Choose the viewing option for message threads that you prefer.
  • Signature - Add a signature that would be with all submitted messages. Limit of 250 characters including spaces.
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Posting A Message To A Legal Forum

Select the legal forum which is the closest match to your issue. We ask that you select only one forum to post your message to instead of submitting the same, or similar, messages on multiple boards. This respects the time volunteers donate to the Web site when reviewing and replying to messages.

  • Click on "Write a New Post", located at the top of a specific forum or group, to submit a new message, or click on "Reply", found below the subject line when viewing the content of a message.
  • Complete login if you've not already done so
  • On the message submission page, insert:
  • A descriptive title if a new message or update the title of a response
  • Your message
  • An icon to reflect your message if you wish
  • Preview your message to see how it will look once it's posted to the message board, and, if necessary, make any corrections
  • Preview your message or
  • Skip the preview and submit your message directly to the message board

NOTE: Once your message has been submitted, you have 5 minutes to edit your post. Once the editing time has passed and the item is posted, a message cannot be deleted. You want to ensure your message states exactly what you want before submitting it. Take a moment to review the complete listing of our posting rules.

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Do It Yourself Legal Forms

If you click on any topic or “Select A Legal Form” under this tab it will lead you to a third party website (Legalzoom).

Any Questions regarding this service please contact their Customer Support at (866) 270-9658

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